Refund Policy
SCBIT attempts to provide a fair and transparent system of refunds.
If an applicant accepts a place offered by SCBIT and pays the fees, it means a binding contract is created between the student and SCBIT.
For complete details see:
Candidate with special needs
Under Discrimination Act 1992 and the NSW Anti-Discrimination Act 1977 SCBIT’s policy forbids discrimination based on disability of students.
Special needs of students with disabilities will be discussed at the time of admission and a mutually agreed approach within the constraints of SCBIT will be used to assist such students while enrolled in SCBIT programs.
It may not be possible for SCBIT to meet all the needs of every student and in such circumstances students would be advised to seek more appropriate Institutions for their study.
Assessment Policy
Assessment is an extremely important activity at SCBIT, and is designed and carried out to meet the requirements of the Australian Quality Training Framework (AQTF).
Assessment is competency-based, which means it is designed to determine whether the student can demonstrate the target competencies, based on nationally recognized units, which are part of training packages developed in partnership between Industry and Government. For a student to obtain a Diploma or Advanced Diploma, he/she must master the required competencies which are in the units that make up our courses.
The details of assessment at SCBIT are fully explained in our assessment polices
Reassessment
Re-sits are granted to students who have failed a unit marginally and have met with attendance guidelines of at least 80%.
Attendance Policy
The attendance of international students enrolled at SCBIT is monitored closely to meet the requirements of the ESOS Act 2000, and National Code 2007. Students are informed of their requirement to attend a minimum of 80% of classes at all times but are encouraged to attend 100% of classes to ensure successful academic outcomes in their studies. Any class session missed regardless of cause reduces the opportunity for learning and can adversely affect a student’s achievement in their enrolled course.
The students will be reported to DIAC if their attendance falls below 80%, and cannot be made up to 80% by the end of the course. If there are mitigating circumstances, such as documentary evidence of compassionate or compelling circumstances, the minimum attendance allowed will be 70%. However, the student must achieve an academic progression of competent in at least 50% of units in the course.
If a student is absent from class due to illness, they should provide a doctor’s certificate (from a registered medical practitioner). The medical certificate should be given to the Students Services Office on the first day of joining the class after illness.
Our  Attendance Policy (Policy 1.10, version 6.0) is on our website and also available from the Academic Portal. There are more details about appeals, and counseling.
Monitoring of Academic Progress Policy
As a part of the assessment and results moderation, academic progress of each student at SCBIT is monitored at the end of each session.
If a student is at risk of not achieving a satisfactory result, this policy allows the college to monitor and intervene to assist the student (see intervention strategy).
Where SCBIT determines that the student has no chance of meeting the minimum requirement for course progress, and has not met satisfactory attendance, the student is informed in writing that SCBIT intends to report the student to DIAC and that he or she is able to access the college’s complaints and appeals process within 20 working days.
Intervention strategy
SCBIT has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress. If there are any students who are lagging behind, they will be warned by letter, counseled and if necessary, given an appropriate Intervention in the form of learning support/assistance.
Recognition of Prior Learning / Credit Transfer
SCBIT has processes that allow students to have their current skills and experience recognised.
- Recognition of Prior learning
- Credit Transfer
Because of their similarity we have grouped them together in our Recognition Policy (Policy 1.7, version 3.9).They use the same form – the Recognition Form.
RECOGNITION OF PRIOR LEARNING
Recognition of Prior Learning is a process that recognizes a student's current skills and experience regardless of where and when the learning occurred. Evidence is collected and a judgment is made by an assessor or assessment team against the requirements of one or more endorsed units of competency from a relevant industry Training Package.
CREDIT TRANSFER
Credit Transfer is recognition for study already completed which counts towards further study.
SCBIT has mutual recognition of the AQF Qualifications and Statements of Attainment awarded by any other RTOs. If a student has completed certain competencies of an AQF Qualification from another RTO, they will be recognised towards the relevant AQF qualification at SCBIT.
For an exemption to be given, complete proof must be provided that the content, competencies achieved and duration of the prior subject is reasonably similar to a corresponding unit at SCBIT
Deferral of commencement, Suspension of studies, Cancellation of enrolment
Deferral. Students are able to defer their studies upon written approval from the Campus Director, based on compassionate circumstances, such as
- Serious illness or injury, where a medical certificate states that the student was unable to attend classes;
- Bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided)
- Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies
- Other incidences or events that may affect the student
Suspension. SCBIT may suspend a student’s enrolment if it deems the student’s behaviour is unacceptable for an educational setting. Standards of behaviour (acceptable and unacceptable) are outlined in the Student Handbook, explained at Orientation and available on the website. (See Code of Behaviour, section 36). The student has 20 days to access the College’s complaints and appeals process. While the appeal is taking place, the student’s enrolment will be maintained.
Cancellation of enrolment. During the enrolment process, if a student is not enrolled by the end of week Two, their enrolment and Confirmation of Enrolment (CoE) will be cancelled.
SCBIT will notify PRISMS (under Section 19 of ESOS Act) when student’s enrolment is deferred, temporarily suspended or cancelled.
The student will be informed that that deferment, suspension or cancellation of enrolment may affect his/her student visa.
Confidentiality and access to records
SCBIT keeps Personal Information on each student including:
- Name, address, date of birth, country of residence, agent’s details, allergies and illnesses,
- Application form and letter of offer, academic records, etc
- Passport copies, etc.
How SCBIT collects personal information:
- Directly from the student or from their agent
- The student accesses a secure site on the SCBIT portal to update personal information
- From Australian Government departments
- Directly from staff members
How SCBIT uses your personal information:
- Correspondence
- Assessing applications to study at SCBIT
- To assist students in emergency situations
- Conferring awards for study
- Meeting Australian Government legislative requirements e.g. Reporting on student attendance and academic progress
- Releasing academic records to other academic Institutions to which students may choose to apply
SCBIT takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However the accuracy of the information depends on you advising us if there are any errors in your personal information and keeping us up-to-date with any changes such as address and telephone numbers.
Student transfer
Under ESOS Act- National Code 2007, the student must remain with their provider for six months of their principal course. This restriction applies to other preliminary or pre-requisite courses as well.
It is SCBIT’s policy not to release students wishing to transfer to another institution within the six months period. In the case where a student is under a package course visa, the student MUST remain with his or her provider for all of his or her courses before the principal course and completion of six months of the principal course.
Letter of release
During the first six months at the college, a release letter is necessary in order for a student to transfer to another college. After six months no release letter is necessary.
Students applying for a letter of release must apply on the appropriate form. The application for release form can be obtained from the Student Services Office during normal Office working hours.
Student complaints and appeals (internal and external appeals)
SCBIT has a complaints procedure, where the complainant is able to access a series of steps, where we attempt to resolve the complaint. Once the student has made a complaint, we assist him or her to access the correct channels, and we monitor the processes to ensure that the complaint is given every opportunity for it to be heard and resolved fairly.
SCBIT’s complaints policy includes the availability of an external, independent grievance handling/dispute resolution process. This dispute resolution process does not circumscribe a student’s rights to pursue other legal remedies.
The complainant is able to access a series of steps. If the complainant is not satisfied with the outcome of a particular step, he or she can ask for a further step. These steps are:
Step 1: Informal resolution
Step 2: Formal resolution (unsatisfactory outcome can follow step 3)
Step 3: External Appeal (External mediation through ACPET)
See Student Complaints, Grievances and Appeals Policy (Policy 7.7)
Seeking help and learning assistance
SCBIT is committed to providing local and International students with excellent education and training and also in creating a friendly environment in which they study. SCBIT is sensitive to the needs and difficulties facing international students.
A range of support and welfare services are provided to help students deal with the practicalities of living in Australia and completing their studies in a foreign country. Some of the services provided are;
Academic Counseling
This is available from senior staff members such as the Academic Director and Director of Studies.
Personal/welfare counseling
This is available, by appointment, from the Student Welfare Counselor.
Assistance with CVs
This is available from the Learning Assistance Centre – by appointment.
|
